Policies

 When you schedule an appointment with me you are agreeing to these policies, which are in place so that I may best serve all of my clients equally and fairly.

 

Late Arrival

If for any reason, you believe you will be arriving late to your appointment, please contact me immediately. All appointments have been designed to allow appropriate time for full enjoyment of each service. Please be aware that if you arrive late, I cannot guarantee that your full service will be performed that day. In some cases, rescheduling your appointment for another day may be necessary.

 

Cancellation Notice

Your appointment is reserved especially for you. Should you need to cancel or reschedule, please notify me at least 24 hours in advance.  When you miss an appointment, I not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time.

 

No-Shows

When an appointment is scheduled and you do not show up, you are automatically considered a “no-show.”  After your first no-show you will be required to put down a 50% non-refundable deposit of your next service scheduled to go towards the cost of your service.  After two no-shows you may not be able to schedule with me again.

 

Inclement Weather Policy

If you believe that it would be unsafe or impossible for you to travel to your appointment due to inclement weather, contact me as soon as possible.  Your safety is very important to me!

 

Health Conditions

Please advise me at time of booking of any health conditions, allergies, sensitivities, injuries, recent surgeries, pregnancy, change in medication, or any special needs which may affect your services.

 

Prices and Services

Prices and services are subject to change without notice. I will do our best to keep clients up to date on any changes that may occur but encourage all clients to inquire about pricing and available services when booking your appointment.

 

Gratuity

Gratuity is not included in the price of service; however, customary tipping runs 15% to 20% but is, of course, at your discretion and should be calculated based on the amount of the full service price.

 

Personal Belongings

Please leave all jewelry and valuable items at home or keep them with you at all times. I am not responsible for lost or misplaced items.

 

Product Return Policy

In the event you purchase skincare products for home use and find them to be defective, I will exchange any products within 14 days of purchase.

 

Series of Services

If you choose to purchase a series of services, pre-payment is required and is non-refundable.  If you are unable to complete your series or program, a credit will be applied for your future use.

 

Cell Phones

I kindly ask that you turn your cell phones to silent upon arrival for your full enjoyment of your service.

 

Children and Other Accompanied Guests

It is best that children under the age of 12 stay at home.  No children or other accompanied guests are allowed in the treatment room without advance permission.